This Privacy Policy explains how Vave (operated by TechOptions Group B.V.) collects, uses, stores, and protects personal data when you visit or use vave-bet.nl. Please read it carefully before registering an account or using any of our services. By using vave-bet.nl, you acknowledge that you have read and understood this policy.
Vave is a trading name operated by TechOptions Group B.V., a company licensed and regulated by the Curacao Gaming Authority. For the purposes of data-protection law, TechOptions Group B.V. is the data controller in respect of the personal data collected through vave-bet.nl. When this policy refers to Vave, we, us, or our, it means TechOptions Group B.V. in its capacity as operator of vave-bet.nl.
If you have any questions about this policy or about how we handle your personal data, you may contact our support team via:
We collect personal data in the following categories, depending on how you interact with our platform.
As required under our Curacao Gaming Authority licence and our internal anti-money-laundering (AML) programme, we may ask you to submit identity documents before processing withdrawals or when triggered by responsible-gaming or fraud-prevention checks. This data may include:
KYC documents are processed and stored securely. We will not use them for any purpose other than identity verification, fraud prevention, and compliance with our legal obligations.
Where you make use of responsible-gaming tools — such as deposit limits, session limits, self-exclusion requests, or cooling-off periods — we record those elections and apply them to your account. This data is processed exclusively to protect your welfare and is never used for marketing purposes.
We process your personal data on the following legal bases:
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Processing deposits and withdrawals in supported cryptocurrencies | Performance of a contract |
| Identity verification and KYC checks | Legal obligation and legitimate interests (fraud prevention) |
| Anti-money-laundering and sanctions screening | Legal obligation |
| Administering bonuses, promotions, and VIP programmes | Performance of a contract |
| Responsible-gaming monitoring and interventions | Legal obligation and legitimate interests (player protection) |
| Customer support communications | Performance of a contract and legitimate interests |
| Fraud detection, security, and platform integrity | Legitimate interests |
| Sending promotional emails and newsletters (with your consent) | Consent |
| Analytics and platform improvement | Legitimate interests |
| Compliance with gaming licence conditions | Legal obligation |
We use the personal data we collect for the following purposes:
To create your account, verify your identity at registration and during subsequent KYC reviews, maintain accurate account records, and provide access to the full Vave platform — including over 14,041 slots, live casino, sportsbook, and our 17 in-house Vave Originals.
To process deposits and withdrawals in the nine supported cryptocurrencies (BTC, ETH, USDT TRC20, USDT ERC20, USDT Solana, LTC, DOGE, TRX, XRP, and BCH), to communicate transaction confirmations, and to administer any instalment arrangements that apply to large withdrawals above 50,000 USDT. We do not store full card details; where you purchase cryptocurrency via Changelly, Onramper, or MoonPay, card data is handled directly by those third parties under their own privacy policies.
To calculate, credit, and track bonus eligibility — including the four-deposit welcome package (up to 1.5 BTC on your first casino deposit), the Thursday Reload, the Daily Deposit Bonus, the Slot Race, the Bettors Tournament, the Wheel of Fortune, the Subscribe Bonus, and any personalised offers available through the Highroller programme. Wagering progress data is used to verify that rollover requirements (for example, 3x for casino bonuses and 1x for sports bonuses) have been met before a withdrawal is approved.
To record and update your Casino VIP level (across 18 tiers, with VP earned at the rate of 1 VP per 30 USDT wagered on slots) and your Sports VIP level (across 7 tiers, with a monthly reset, earning 1 VP per 10 USDT wagered on qualifying odds), and to credit associated rewards — including free spins, bonus funds, and level-up prizes — within 24 hours of each milestone being reached.
To apply and enforce any limits or restrictions you have set on your account, to monitor gaming patterns that may indicate problem-gambling behaviour, and to take appropriate protective action in line with our licence obligations and internal responsible-gaming policy. If you request self-exclusion or a cooling-off period, that instruction is recorded and applied promptly.
To detect and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other forms of platform misuse. This includes automated monitoring of account behaviour, transaction patterns, and IP data.
To comply with the conditions of our Curacao Gaming Authority licence, applicable AML legislation, and any lawful requests from regulatory or law-enforcement authorities.
To respond to queries and complaints submitted via 24/7 live chat or email, and to maintain records of those communications for quality assurance and dispute resolution.
To send you promotional emails, newsletters, or push notifications about Vave offers and new games — but only where you have given explicit consent. You may withdraw consent at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.
To analyse how players interact with vave-bet.nl across browser and mobile (including iOS and Android apps), to identify technical issues, and to inform decisions about the game library, sportsbook, and user interface.
We do not sell your personal data. We share it only in the circumstances described below, and only to the extent necessary for each purpose.
Approximately 80 game studios — including Yggdrasil, BGaming, NetEnt, Push Gaming, Playson, and Pragmatic Play — may receive technical data (such as session tokens and bet histories) to deliver their games through our lobby. These providers act as data processors and are contractually bound to handle data only in accordance with our instructions.
Changelly, Onramper, and MoonPay are independent third-party services. When you use their platforms to convert fiat currency to cryptocurrency for deposit, those providers operate under their own privacy policies and are independently responsible for any personal data you submit to them. Blockchain network operators receive wallet addresses and transaction values as an inherent part of cryptocurrency transfers; this data is publicly visible on-chain by its nature.
We may use third-party KYC and AML screening providers to process identity documents and conduct sanctions checks. These providers act as processors under a data-processing agreement with TechOptions Group B.V.
We may disclose personal data to the Curacao Gaming Authority, financial intelligence units, law-enforcement agencies, or courts where we are legally required or authorised to do so.
We engage cloud hosting, content-delivery, and cybersecurity providers to operate vave-bet.nl reliably and securely. These partners process data only as instructed by us and are bound by appropriate confidentiality and data-security obligations.
If TechOptions Group B.V. is involved in a merger, acquisition, or sale of assets, personal data held about registered players may be transferred as part of that transaction. We will notify you of any such transfer and of any changes to this policy that result from it.
TechOptions Group B.V. is incorporated in Curaçao. Our servers, service providers, and game-studio partners may be located in various countries around the world. Where personal data is transferred outside the country in which it was collected, we take appropriate steps to ensure that an adequate level of protection is maintained — for example, by relying on standard contractual clauses approved by relevant supervisory authorities, or on the recipient country's adequacy status where applicable.
We retain personal data for as long as is necessary to fulfil the purposes described in this policy, and to comply with our legal obligations. Specific retention periods include:
When data is no longer required, it is securely deleted or anonymised.
vave-bet.nl uses cookies and similar technologies to operate the platform, remember your preferences, measure usage, and support marketing activity. The main categories are:
| Category | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly necessary | Authentication, session management, fraud prevention, security | No — required for the site to function |
| Functional | Remembering language preference, currency, and layout settings | Optional, though some features may be affected |
| Analytics | Aggregated usage data to improve the platform and game lobby | Yes — via cookie preferences |
| Marketing | Tracking referral sources and serving relevant promotional content | Yes — via cookie preferences or browser settings |
You can manage cookie preferences through the cookie-consent banner displayed on your first visit, or by adjusting your browser settings. Note that disabling certain cookies may affect your ability to log in or use some features of vave-bet.nl. Our iOS and Android apps may use equivalent device-level identifiers governed by the same principles.
Depending on the laws applicable to you, you may have some or all of the following rights in relation to your personal data:
To exercise any of these rights, please contact our support team via 24/7 live chat or by email. We will respond within the timeframe required by applicable law. We may need to verify your identity before actioning a request.
Vave is committed to player welfare. Responsible-gaming data — including deposit limits, loss limits, session-time limits, cooling-off elections, and self-exclusion requests — is handled with particular care. This data is:
If you are concerned about your gambling, please contact our support team at any time via 24/7 live chat or email. Setting limits or requesting a self-exclusion will not affect the security or availability of any funds held in your account.
We apply technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
Withdrawals are processed exclusively to cryptocurrency wallets that you own. We will never ask you to share your private keys or wallet seed phrases with us or with anyone acting on our behalf.
Despite these measures, no transmission of data over the internet is entirely secure. If you have reason to believe that your account or personal data has been compromised, please contact our support team immediately.
vave-bet.nl is intended solely for adults of legal gambling age in their jurisdiction. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our KYC process, and we will take steps to close any account where we have reason to believe the account holder is a minor and to return any funds belonging to them in accordance with applicable law. If you believe that a minor has registered an account on vave-bet.nl, please notify us immediately via our support channels.
vave-bet.nl may contain links to third-party websites or services — for example, game-provider landing pages or fiat-to-crypto conversion services such as Changelly, Onramper, and MoonPay. These third parties operate independently and have their own privacy policies. We are not responsible for the data-handling practices of any third party. We encourage you to review the privacy policy of any third-party service before submitting personal data to it.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data-handling practices. When we make material changes, we will notify you by posting the updated policy on vave-bet.nl with a revised effective date, and — where required — by sending you a direct notification via email or through the platform. The version of the policy in force at the time you use our services governs our processing of your personal data at that time. We encourage you to review this policy periodically.
If you are unhappy with how we have handled your personal data, we ask that you contact our support team in the first instance so that we can try to resolve your concern. You also have the right to lodge a complaint with a relevant supervisory authority. The appropriate authority will depend on your country of residence and the applicable law. If you are based in the European Economic Area, you may contact the data-protection authority of your EU member state.
All data-protection queries, rights requests, and complaints should be directed to TechOptions Group B.V. as the data controller for vave-bet.nl. You can reach us through:
Please mark your communication clearly as a data-protection or privacy matter so that it is directed to the appropriate team. We aim to acknowledge all requests promptly and to respond in full within the period required by applicable law.
